Privacy Policy

Explorique Travel Services (“Explorique”, “we”, “us” or “our”) is committed to protecting your privacy. This policy (our “Privacy Policy”) describes how we collect, use, and share your personal information when you visit our website, engage our services, or subscribe to communications from us.

By using the term “personal information” in this Privacy Policy, we mean information from or about you that can be used to uniquely contact, identify, or locate you. This may include both device and booking Information, as well as any other identifiable information you provide.

We respect the privacy of your personal information. We are committed to complying with this Privacy Policy, which describes what Personal Information we collect about you and others, including how we collect it, how we use it, with whom we may share it, and certain rights you have regarding your personal information that we collect or hold about you.

Additional terms may apply to you based upon the state or country in which you reside. Please see the region or state specific sections that may be included below to learn more about such additional terms and rights.  

NO SALE OF PERSONAL INFORMATION

Explorique does not sell or share your personal information with third parties for their own marketing or promotional purposes. Your personal information is used solely for us to facilitate your travel arrangements and improve our services. Any information shared with third-party providers (e.g., airlines, hotels, cruise lines and third-party technology providers) is so that we may provide our services to you, in accordance with this Privacy Policy.

PERSONAL INFORMATION EXPLORIQUE COLLECTS

When you visit our website, contact us, or engage in services, we may collect certain types of information, including:

Device Information: Automatically collected data, including your IP address, browser type, time zone, and some cookies installed on your device. We also collect information on the pages you view, the referring website or search term, and how you interact with our site. This is used to improve our services and site experience. Cookies are small data files stored on your device. For more information on cookies, including how to disable them, visit http://www.allaboutcookies.org. Log files record actions on our website, capturing IP addresses, browser details, and timestamps. Web beacons, tags, and pixels are tools to monitor browsing behavior.

Booking Information: If you contact us to arrange travel, we collect details necessary for booking, such as your name, email, phone number, address, travel preferences, passport information, loyalty program memberships, and, where applicable, payment information to provide our services and complete bookings on your behalf.

Phone and Video Recordings: Explorique may record and store phone or videoconference sessions with your permission to enhance the collection of information that may be valuable to our ability to provide services optimized to your personal preferences.

Text and Email Communications: By opting in, you agree to receive booking confirmations, updates, and promotional messages at the contact details provided. You can unsubscribe from these communications at any time.

HOW EXPLORIQUE USES YOUR PERSONAL INFORMATION

We use your personal information to:

• Facilitate travel bookings on your behalf, including communicating with travel suppliers.
• Provide customer service and send booking confirmations, reminders, and itinerary updates.
• Send you promotional materials, special offers, and travel insights (for those who have opted in).
• Improve and optimize our website and services through analytics on user interactions and browsing behavior.

We use the device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We may share your personal information as follows:

• With travel suppliers (e.g., airlines, hotels) to complete bookings on your behalf.
• With service providers who assist us in running our website and technology platforms, sending communications, and analyzing site usage.
• With affiliate programs, if applicable and when you click on links on our website, which may track purchases made through our links; however, we do not share personal identifiers with affiliates.

In some cases, there may be multiple entities involved in processing your personal information. For instance, Explorique will provide personal information to travel providers (such as airlines, hotels, and cruise lines) to complete bookings on your behalf. These third-party providers act as independent data controllers, meaning they determine how your information is processed once it is in their systems. Each travel provider has its own privacy obligations under applicable data privacy laws, and Explorique is not responsible for their processing activities. For questions on how they handle your personal information, please refer to the privacy policies of the respective providers directly.

This Privacy Policy does not cover all activities where Explorique is not the primary data controller. For example, when we share personal information with travel providers solely to facilitate your bookings, their own privacy policies govern their use of your data. If you have concerns about how a specific provider processes your information or wish to exercise privacy rights concerning that data, please contact the travel provider directly.

Explorique also use Google Analytics to help us understand how our customers use our website—you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

We may use your personal information to provide targeted marketing we believe may interest you. To learn more about targeted advertising, visit the Network Advertising Initiative’s educational page.

To opt-out of targeted advertising:
Facebook: Facebook Ads Settings
Google: Google Ads Settings
Bing: Bing Ads Settings

DO NOT TRACK

Please note that we do not alter our site’s data collection and use practices when we detect a "Do Not Track" signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access, update, or request deletion of your personal information. For assistance, please contact us using the details below. Please note that if you use our services to book travel, your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

Explorique retains booking and other relevant information for as long as necessary to provide you ongoing services, complete transactions and comply with legal obligations. You may request deletion of your information by contacting us directly.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The latest version will always be available on our website.

CONTACT US

For questions about our privacy practices, or if you would like to make a complaint, please contact Explorique at:

Explorique Travel Services
Attn: Privacy Compliance
Vancouver, BC
[email protected]
866-816-8609